Refund Policy
Returns and Refunds Policy

There are certain situations where only partial refunds are granted (if applicable):

Any item showing obvious signs of use.

Any item not in its original condition, damaged, or missing parts not due to our error.

Any item returned more than 30 days after delivery.

Exchanges (if applicable)

We only replace items if they are defective, damaged, or if we shipped the wrong product. If you need to exchange an item for the same product in a different size, please contact us first at Info@FrankoBoots.com and send the product to: 1233 E Levee St. Brownsville,Texas 78520

Refunds (if applicable)

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, a credit will be automatically processed to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you have not yet received your refund:

Check your bank account again.

Contact your credit card company; the process may take some time.

Contact your bank, as there are often additional processing times involved.

Refunds to cards may take up to 30 days to appear. If you have followed these steps and still do not see your refund reflected, please contact us at info@FrankoBoots.com.

EXCHANGES OR RETURNS ARE ACCEPTED IF:

The product presents manufacturing defects, such as:

Broken zippers.

Missing studs, stones, rivets, or other embellishments that became detached during transit.

Broken buckles or similar issues.

They also apply if:

An incorrect item was received (showing no signs of use).

The product does not fit (wrong size, color, or model) and is in perfect, unused condition within its original packaging. EXCHANGES OR RETURNS DO NOT APPLY TO:

Products showing signs of use (scuffs, stains, worn soles, marks on the leather or material).

Damage resulting from misuse, impacts, liquids, fire, or exposure to conditions other than those recommended.

Natural wear and tear from use.

Final Sale items.
REGARDING DEERSKIN LEATHER:

Deerskin is a soft and delicate material that can easily show marks from use or friction. These marks are natural characteristics and are not considered manufacturing defects or valid grounds for a return.

The warranty does not cover damage caused by misuse or natural wear and tear, even if occurring within the established warranty period.

Franko Boots reserves the right to refuse a return if it does not meet the aforementioned requirements.

Have questions? Contact us, and we will be happy to assist you.

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Política de reembolso