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FAQ's

Is your Online stock all the stock you have?

No, we have about 40% of our actual stock listed online. We are working every day to add more items to the Online Store.

Please contact us at if you can not find what you are looking for.

You can also like our Facebook page (Franko Boots By El Toro Sports) and Follow us on Instagram (@franko.boots) to be on top of New Arrivals,

Are all your items from Mexico?

Yes, All items are 100% Authentic and From Mexico

Who's the Shipping Carrier?

ITEM WILL BE SHIPPED VIA UPS OR USPS MAIL

How long do you take to ship my order?

SHIPPING OCCURS MONDAY - FRIDAY  (10:00am - 3:30pm)


PLEASE ALLOW UP TO 24-48 HOURS FOR SHIPPING‚Ä®

WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS

Please see our Shipping Policy

How much does Shipping cost? 

It depends on the weight of the package and the destination. US orders normally take less than a week for delivery.

Do you offer FREE Shipping?

Yes, We offer FREE Shipping with Tracking on order over $200

No Insurance on orders weighing less than 1lb

Insurance on orders weighing more than 1lb

Who's responsible for shipping transit?

We are only responsible for your order until it reaches the shipping service.
After that, it is out of our control.

We recommend that you purchase ROUTE PACKAGE PROTECTION before you checkout.

We include it automatically when you add an item to cart. Your choice to purchase. But again WE ARE NOT REPONSIBILE if lost or stolen once we hand out the package to the shipping service.

If you choose not to buy insurance and your purchase is lost or damaged by USPS, we cannot provide a refund. 

In the case that your shipment is lost or damaged in transit;

BUYER IS RESPONSIBLE TO FILE THE CLAIM.

WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT

WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS.

ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL.

Where are you located?

Rio Grande Valley Premium Outlets
5001 E Expressway 83, Suite 0602
Mercedes, TX 78570

What are your Hours?

Mon - Thurs, 11am - 7pm
Fri - Sun 10am - 8pm

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